FAQ

FAQ

 

Q: What are your hours of operation?

A: MTS operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our state of the art dispatch center. Our dispatch software allows our drivers to provide prompt quality service.

Q: Can Medicaid, Medicare or my Insurance cover the cost of transportation you provide?

A: No, in the state of Utah, Medicaid will only allow transportation through an approved carrier that has the contract with the State. The approved a carrier at this time is Pick-Me-Up Transportation but you must be approved through them and it only pays for doctor appointments. However, Mobility Transportation is approved through a low income program called FLEXCARE/ NEW CHOICE WAIVER. You would need to call us for more information on this program. We are a non-emergency medical transportation service. Medicare, Medicaid and Personal Insurance will not, in most cases, cover the cost of our services.

Q: How does one pay for your service? Which credit cards do you accept?

A: We accept Visa, MasterCard, Discover, American Express, and bank debit cards or personal check and cash. All payments are expected at time of transport. For clients that use us regularly we can bill monthly by invoice.

Q: What type of transports does Mobility Transportation Offer?

A: We offer wheelchair, stretcher and special needs transports.

Q: How far in advance do I need to schedule my appointment?

A: We run a very busy schedule during the day. Please try to give us at least 12 hour advance notice of requested transportation. At times of emergency we usually can fit you in our daily schedule if needed.

Q: Can someone ride along with me to my appointment?

A: Mobility Transportation welcomes any family member to ride with a loved one.

Q: What kind of licensing and insurance are you required to carry?

A: Mobility Transportation Services carries mandatory coverage of 1.5 million single limit liability and 1.0 million general liability on all our vans. We are licensed to drive in the Salt Lake City boundaries as well as Salt Lake International Airport.

Q: What kind of training and other requirements does Mobility Transportation drivers have to work for you?

A: All Mobility Transportation drivers go through an extensive background check with the state of Utah as well as a 10 year background check by Salt Lake Airport Authority. They must have an impeccable driving record and pass several drug tests. Every year we update our records and have our drivers provide driving record and we also do random drug testing. Our drivers are trained in CPR and how to deal with clients that suffer from Alzheimer’s and dementia. They are also trained to handle mental health issues. We take great pride in our transport drivers. They are dedicated men and women who love people and treat our clients with the highest professional care in the industry.

Q: Does Mobility Transportation have oxygen available for my family member to use if needed?

A: We carry at least two tanks of oxygen in all our vans for our clients. Oxygen is used in most of our transports out of hospitals, however, many of our private paying clients have their own oxygen but if needed we can provide oxygen for a small fee.