Customer Testimonials

Mobility Transportation Services strives to provide quality and personal care for your Non-Emergency Medical Transportation.

We Care About You!

“I would like to extend our family's gratitude and thanks for the extremely caring way you managed our urgent request to move our mother from Salt Lake City hospital to her home in Helena MT. Your willingness to do the drive itself, if needed, went above and beyond our expectations and your compassion in working with us to make it happen was so personal and caring. Your driver, James, was outstanding. He was not only professional in transporting my Dad along w/ my Mom - but also caring and attentive.

I will be writing reviews on Google and Yelp, if there are any other review sites you would like me to also write, just let me know. I would recommend your company first and foremost for this type of transportation.”

Alison Clark

“Thank you so very much for transporting my parents to my daughter’s wedding events, and to John for being attentive to their needs. My mom said she had a good time and was so happy that she was able to attend. You have no idea what it meant for my daughter to have her grandmother be part of the wedding events. We displayed my mom’s wedding gown from 1944 and took pictures with her and my daughter.

There just aren’t words to express my gratitude for the great service you render these elderly people who have a hard time getting around. Thank you from the bottom of my heart!”

Sincerely, J Brown

“For the past year I have relied on MTS to transport my husband, who is wheelchair bound and suffering from dementia, from his nursing home to my hotel room daily for periods of ten days a month. Both MTS’s management and drivers are friendly, caring, responsible and utterly reliable. I can ask for the simplest of schedule changes, or smallest attention to details, such as the use of mittens or a cap, with the confidence that my request will be met. Moreover, MTS will often suggest sights of interest in the city and special outings of which I, who live in New York and travel here monthly to be with my husband, am unaware.

MTS goes the extra step. Its service is invaluable to me and reflects with credit on the city it serves.”

Sincerely, Mary Ramond

“My name is Elizabeth Tanner and I use your services. My drivers name is John, and he has been a lifesaver. About three months ago I had my daughter and being in a wheelchair it’s hard enough trying to take care of her. In the beginning of February, I moved to Holladay to be closer to my fiancée’s family. A few days after I moved my fiancée was in a serious car accident, which totaled our vehicle. Without your services, I would’t be able to go to any of my daughters doctors appointments. I would end up having to stay home all the time. With your services, I am able to to shopping while my fiancée is at work, to go to my daughters doctors appointments, and be a normal human being. I can’t thank you enough for giving me the freedom that normal people have. Not a lot of people understand that with disease comes with a list of things you give up, certain freedoms, certain abilities. Not only does John drive me places, he also comes in and helps me shop, reach things I can’t reach, helps me find things that are above my level of sight.

I haven’t been using your services long, but you have made a difference in my life. I love being able to go to the doctors with my daughter and hear firsthand her growth and development. I love that I don’t have to miss special occasions because buses don’t run that day or I have no other transportation. I just wanted you to know that what you’re doing is amazing and I appreciate everything you have done with this business you started. The way I see it- you help the people that fall between the cracks in the state system. You also have drivers that are very personable and great to get along with.

I really hope that things don’t change too much in the future. People really don’t know how important your business truly is.”

Eternally grateful, Elizabeth Tanner

“Spencer is an individual who has compassion and trains his employees to implement high standards and integrity in dealing with elderly and/or disabled individuals. My parents were treated with the utmost dignity, respect and compassion. MTS was willing to go above and beyond the basics to accommodate special, individual needs, without charging exorbitant fees. I highly recommend this company’s service.”

Judy Brown

“I had an amazing experience with these guys! My wife and I are both in wheelchairs and we were invited to a friend's wedding in the Salt Lake area but were about to give up because it was difficult to find an affordable way to get us both to everywhere we needed to be over several days. Luckily I found these guys. When I called for rates and told them the situation they immediately referred me to the owner. When I contacted him he gave me his email and had me send him our iternary: 7 trips over 3 days. He sent me a quote the next day that included a discount since we had so many trips close together.

When we arrived at the airport we were met by a friendly and reliable driver who got us to our destinations safely and on time. Over our 3-day trip we had 3 drivers (including the owner) and they all gave us the same safe, friendly and reliable service. The one who took us to the outdoor reception helped push me down a difficult path that included a step, no complaints. The one who took us to the airport even helped us get our bags from our hotel room, helped my wife with her shoes and helped push both of us out to the van. They followed the itinerary perfectly and we rarely had to call dispatch. The only time we had to wait longer than planned was when getting picked up from the reception, but we stayed in contact, and the wait wasn't bad, less than 15 minutes. (the weather was beautiful and we were on vacation with nowhere else to go for the day except back to our hotel).

Overall a great experience and I am looking forward to using them again for our next trip to Utah!”

Joseph Jensen

“I’ve worked with mobility professionally for a couple years now, scheduling transports for patients in my hospital. They are always on time and always keep it professional. Their dispatchers and drivers are friendly, and the owner is willing to do whatever he can to help you out. I always have patients who come back and comment how much they loved their services. I thank you for the services you consistently provide to us and look forward to continuing our partnership.”

Jake Ruoho

“Great service.... very compassionate with my mother.... clean van.... love this reason to use anybody else.”

Vicki Bennett

“We use them to transport our patients and they generally do a very good job. A responsive and caring crew who keep their equipment and vehicles in good working condition. I work in Administration at HealthSouth.”

Topher Rock

“I have been working with MTS and I must say, I am very impressed. The communication with all of the transports that I arrange are appreciated. I feel confidant in every arrangement that is made. I will continue to use MTS because of the reliability and courteous employees. Thank you for being there for us!”

Sincerely, Christina Cooke

© 2023 Mobility Transportation Services, Inc. All rights reserved.