Frequently Asked Questions

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Frequently Asked Questions

MTS operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our state of the art dispatch center. Our dispatch software allows our drivers to provide prompt quality service.

No, in the state of Utah, Medicaid will only allow Non-Emergency Medical Transportation through an approved carrier that has the contract with the State. The approved carrier at this time is LogistiCare, but you must be approved through them and it only pays for doctor appointments. However, Mobility Transportation is approved through a low income program called FLEXCARE/ NEW CHOICE WAIVER. You would need to call us for more information on this program. We are a Non-Emergency Medical Transportation service. Medicare, Medicaid and Personal Insurance will not, in most cases, cover the cost of our services. 

We offer ambulatory, wheelchair and stretcher transports. Clients are locked down into the vans by special lock systems used for wheelchairs and stretcher transports. Our company prides itself on safety and use top of the line lock systems, and seat-belt restraints, to protect our clients while transporting.

American Express Discover MasterCard VISA

We accept Visa, Master Card, Discover, American Express, and bank debit cards or personal check and cash. All payments are expected at time of transport. For clients that use us regularly we can bill monthly by invoice.

We run a very busy schedule during the day. Please try to give us at least 12 hour advance notice of requested transportation. At times of emergency we usually can fit you in our daily schedule if needed.

Mobility Transportation welcomes any family member to ride with a loved one.

Mobility Transportation Services carries mandatory coverage of 1.5 million single limit liability and 1.0 million general liability on all our vans. We are licensed to drive in the Salt Lake City boundaries as well as Salt Lake International Airport.

At time of hire all drivers are trained by the owner of the company, and a manager, to meet company standards of safety. They are trained on how to deal with clients that suffer from Alzheimer’s and dementia. They are also trained to handle mental health issues. We take great pride in our transport drivers. They are dedicated men and women who love people and treat our clients with the highest professional care in the industry.

All Mobility Transportation drivers go through an extensive background check with the state of Utah as well as a 10 year background check by Salt Lake Airport Authority. They must have an impeccable driving record and pass a drug test at time of hire.

Every year we update our records and have our drivers provide driving record and we also do random drug testing if needed.

LOCAL: MTS operates 24 hours a day, 6 days a week including holidays. (Closed Sundays), unless special arrangements have been made. 

LONG-DISTANCE: MTS operates 24 hours a day, 7 days a week including holidays.

We accept incoming calls through our state of the art dispatch center. Our dispatch software allows our drivers to provide prompt quality service. 

More Questions?

Contact Info

Mobility Transportation Services, Inc.
1414 E 4500 S, Suite 7
Salt Lake City, UT 84117

Dispatch: (801) 266-5060
Billing Questions: (801) 633-6626

Business Hours

Units are operational 24 hours per day Monday through Saturday, including holidays, throughout Salt Lake City, Tooele, Weber, Davis, Utah, Summit and Wasatch Counties.

United Medical Transportation Providers Group

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