Your Privacy Matters to Us.

Introduction

This Privacy Policy explains how Mobility Transportation Services ("MTS," "we," "our," or "us") collects, uses, stores, and protects information provided through our website, phone calls, booking forms, transportation services, and communications.

By using our website or transportation services, you agree to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information including:

• Name
• Phone number
• Email address
• Home or pickup/drop-off addresses
• Emergency contact information
• Date and time of transportation requests

Medical & Mobility Information

To safely provide transportation services, we may collect limited medical or mobility-related information, including:

• Wheelchair or mobility equipment needs
• Transportation assistance requirements
• Special accommodations
• Facility or appointment details
• Caregiver or discharge coordination information

We only collect information reasonably necessary to provide safe, reliable transportation services.

How We Use Your Information

Your information may be used to:

• Schedule and coordinate transportation services
• Communicate with passengers, caregivers, or facilities
• Provide appointment reminders or status updates
• Respond to inquiries or support requests
• Improve our services and website functionality
• Maintain operational and safety records
• Comply with legal or regulatory obligations

HIPAA & Medical Privacy

Mobility Transportation Services respects the privacy of all healthcare-related information shared with us.

While we are a transportation provider and not a medical provider, we take reasonable safeguards to protect any sensitive information shared during scheduling, transportation coordination, or customer support.

Information is only accessed by authorized personnel who require it to perform transportation-related services.

We do not intentionally disclose protected health information except:

• To coordinate transportation services
• When required by law
• When authorized by the passenger or legal representative
• To protect passenger or public safety

Text Messages & Phone Communications

By contacting us or providing your phone number, you consent to receive transportation-related communications from Mobility Transportation Services.

These communications may include:

• Ride confirmations
• Pickup updates
• Appointment coordination
• Service follow-ups
• Billing or scheduling information

Standard message and data rates may apply depending on your mobile carrier.

You may opt out of text communications at any time by replying STOP or contacting our office directly.

We do not sell, rent, or share phone numbers or SMS consent information with third parties for marketing purposes.

Website Analytics & Cookies

Our website may use cookies, analytics tools, and standard server logs to better understand website traffic and improve user experience.

These tools may collect:

• Browser type
• IP address
• Pages visited
• Device information
• General geographic region

This information is used for website performance and marketing analysis and is not used to identify individual medical conditions or treatment details.

Information Sharing

We do not sell or rent personal information to third parties.

Information may be shared only when necessary with:

• Healthcare facilities coordinating transportation
• Authorized caregivers or family members
• Technology providers supporting our operations
• Government or legal authorities when legally required

Third-party service providers are expected to maintain appropriate confidentiality and security protections.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

Our services are not directed toward children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children through our website.

Your Rights & Choices

You may contact us to:

• Request updates to your information
• Request deletion of certain information where legally permitted
• Opt out of marketing communications
• Ask questions about how your information is used

Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.