Terms & Conditions of Service.

Acceptance of Terms

By accessing this website or using services provided by Mobility Transportation Services ("MTS," "we," "our," or "us"), you agree to comply with and be bound by these Terms of Use.

If you do not agree with these terms, please do not use our website or transportation services.

Transportation Services

Mobility Transportation Services provides non-emergency medical transportation and mobility-related transportation services.

Our services may include:

• Long-distance medical transportation
• Hospital discharge transportation
• Wheelchair-accessible transportation
• Senior transportation assistance
• Transportation to rehabilitation or care facilities
• Regional and interstate transportation services

Services are subject to driver availability, scheduling, weather, road conditions, passenger safety considerations, and operational limitations.

Medical Disclaimer

Mobility Transportation Services is a transportation provider and not a medical provider, ambulance company, or emergency response service.

We do not provide emergency medical treatment, medical monitoring, or clinical care during transport.

If you are experiencing a medical emergency, call 911 immediately.

Passenger Responsibilities

Passengers and caregivers are responsible for providing accurate scheduling and transportation information, including:

• Pickup and destination addresses
• Mobility assistance requirements
• Wheelchair or equipment needs
• Emergency contact information
• Relevant transportation accommodations

Passengers must behave respectfully and safely during transportation services.

We reserve the right to refuse or terminate service if a passenger’s behavior creates safety risks for drivers, staff, passengers, or the public.

Scheduling & Cancellations

Transportation appointments should be scheduled in advance whenever possible.

While we strive to maintain timely service, delays may occur due to:

• Weather conditions
• Traffic or road closures
• Hospital discharge timing
• Medical facility delays
• Unexpected operational circumstances

We request reasonable notice for cancellations or rescheduling requests.

Excessive cancellations or repeated no-shows may result in refusal of future service.

Payment Terms

Payment terms for transportation services may vary depending on the service arrangement, facility coordination, or approved billing agreement.

Accepted payment methods may include:

• Credit or debit cards
• Cash
• Checks
• Approved facility billing
• Electronic payment platforms

Payment may be required prior to or upon completion of transportation services.

Website Use

You agree to use this website only for lawful purposes.

You may not:

• Attempt to gain unauthorized access to systems or data
• Use the website for fraudulent activity
• Transmit malicious software or harmful code
• Interfere with website operation or security
• Misrepresent identity or transportation requests

Intellectual Property

All website content, branding, logos, graphics, text, and design elements are the property of Mobility Transportation Services unless otherwise noted.

Unauthorized reproduction, distribution, or use of website materials is prohibited.

Privacy

Your use of this website and our services is also governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how we collect, use, and safeguard information.

Limitation of Liability

To the fullest extent permitted by law, Mobility Transportation Services shall not be liable for indirect, incidental, special, or consequential damages arising from:

• Transportation delays
• Weather or road conditions
• Medical complications unrelated to transportation operations
• Website interruptions or technical issues
• Third-party service failures

Our liability, if any, shall be limited to the amount paid for the specific service provided.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of those websites.

Service Availability

Service areas, pricing, transportation availability, and operational policies may change without notice.

We reserve the right to modify, suspend, or discontinue services at any time.

Indemnification

You agree to indemnify and hold harmless Mobility Transportation Services, its owners, employees, contractors, and affiliates from claims, damages, liabilities, and expenses arising from misuse of our services or violation of these Terms of Use.

Changes to These Terms

We may update these Terms of Use periodically. Updated versions will be posted on this page with revised effective dates.

Continued use of the website or services after changes are posted constitutes acceptance of the revised terms.